Refund policy

Last updated: November 6, 2026

Returns for orders delivered in Canada

To request a change-of-mind return for an eligible item, email us within 2 days of delivery. Include your order number and the item you wish to return.

For change-of-mind returns, items must be unworn or unused, with tags attached and in their original packaging, unless our return instructions say otherwise. You are responsible for return shipping on change-of-mind returns unless we tell you otherwise or applicable law requires otherwise.

How to start a return

Email maplenest.storee@gmail.com before sending anything back. We’ll confirm whether your item is eligible for return and provide the return address and instructions.

Damaged, defective or incorrect items

If your item arrives damaged or defective, or you receive the wrong item, contact us as soon as possible. Include your order number, a description of the issue and photos if available. We’ll review the issue and explain the next steps.

Return exclusions and exchanges

Some items may be excluded from change-of-mind returns. Check the product listing for any exclusions that apply to your item. If you’d like a different size or colour, contact us to ask about exchange options before sending your item back.

European Union online orders

If EU consumer cancellation rights apply to your order, you generally have 14 days after receiving your goods to tell us you want to cancel, unless an exception applies. After notifying us, you generally have another 14 days to send the goods back.

For an eligible cancellation, we’ll refund the item price and the cost of our least expensive standard delivery option if you paid for delivery. We’ll issue the refund within the applicable timeframe. Where permitted, we may wait until we receive the goods or proof that you sent them back, whichever comes first.

United Kingdom online orders

If UK consumer cancellation rights apply to your order, you generally have 14 days after receiving your goods to tell us you want to cancel, unless an exception applies. After notifying us, you generally have another 14 days to send the goods back.

For an eligible cancellation, we’ll refund the item price and the cost of our least expensive standard delivery option if you paid for delivery. We’ll issue the refund within 14 days of receiving the goods back or receiving proof that you sent them back, whichever comes first, where applicable.

Refunds

Once we receive and inspect your return, we’ll let you know the outcome. Approved refunds are issued to the original payment method unless otherwise agreed or required. Your bank or payment provider may take additional time to post the refund.

This policy does not limit your rights under applicable consumer protection laws.

Contact

For returns, exchanges, cancellations or order issues, email maplenest.storee@gmail.com.